Privacy Policy

1) Who we are

AuroraGamingClub Inc. (Canada Ltd) operates this website. We are responsible for how we collect and use personal information.

2) Personal information we collect

• Account & profile: name/username, email, password (hashed), account settings, and optional profile details.
• Contact & support: details you submit via forms, email, or phone (and message content).
• Device & usage: IP address, device identifiers, browser/OS, pages viewed, referring URLs, and similar analytics/cookie data.
• Marketing preferences: subscription status and consent choices (where applicable).
• Payments: if offered, payment processing is handled by providers; we may receive limited transaction metadata (not full card details).

3) How we use your information

• Provide, operate, and secure the website and your account.
• Respond to enquiries and provide customer support.
• Understand and improve performance and user experience (analytics).
• Send service messages (e.g., account or security notices).
• Send marketing communications where you have opted in, and honour opt-out requests.
• Meet legal obligations and help prevent fraud, misuse, and security incidents.

4) PIPEDA basis & consent

We collect and use information only where it is necessary for our functions and activities. Some collection is provided directly by you (e.g., account creation, contact forms). Where we use non-essential cookies/marketing, we rely on your choices and you can change settings or opt out at any time.

5) Sharing & processors

We may share information with trusted service providers who process it for us (e.g., hosting, analytics, email delivery, customer support, security). We may also share information if required by law, to protect rights and safety, or as part of a business transaction. We do not sell personal information.

6) Cookies & analytics

We use cookies or similar technologies for essential site functions and to understand usage. You can control cookies via your browser settings; blocking some cookies may impact site functionality.

7) International transfers

Some providers may store or access information outside Canada. Where this occurs, we take reasonable steps to ensure overseas recipients protect information in a way that is comparable to Canada privacy protections (e.g., contractual safeguards and reputable providers).

8) Retention

We keep personal information only as long as needed for the purposes above, to meet legal/accounting requirements, resolve disputes, and enforce agreements. We then securely delete or de-identify it where reasonable.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against loss, misuse, and unauthorised access or disclosure. No method of transmission or storage is completely secure.

10) Your rights (Canada)

• Request access to, and correction of, your personal information.
• Request deletion or de-identification where appropriate (subject to legal/operational needs).
• Opt out of marketing at any time using the unsubscribe link or by contacting us.

11) Complaints

If you have a privacy concern, contact us and we will work to resolve it. You may also complain to the Office of the Privacy Commissioner (OPC): priv.gc.ca.

12) Contact

13) Updates to this policy

We may update this policy from time to time by posting the new version on this page.